Customer Business Officer
Xiamen, CN
HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders.
We’re looking for passionate and motivated individuals to join us in keeping Hong Kong and the world flying. Whether you’re a fresh talent looking to start a career in aviation, an experienced engineer or a professional looking to explore a new career path, you’ll find a range of rewarding opportunities throughout our different business areas. Join us today – and discover just how far you can take your career.
Position Description
This role is critical to ensure HES’ commercial service delivery, contract fulfilment and customer satisfaction.
What You'll Do
- Manage billing and invoicing process, debt management, and customer dispute / complaints resolution processes, and customer support for work-in-progress services in cooperation with other internal departments.
- Understanding of assigned customer and provide support and backup to other CB staff when required
- Lead customer engagement activities, such as calls and on-site visits. Collaborate with internal departments to align operations with commercial requirements and needs.
- Assist CBM in the day-to-day running of Customer Business Department and other commercial tasks as specified by CBM from time to time.
- Ownership of assigned customer account management to meet commercial targets and contractual obligations.
- Act as the primary commercial contact point for assigned customer accounts.
What You'll Need
- Minimum 3 years’ experience in customer account management or commercial/sales discipline
- Experience and/or demonstration of understanding of assigned customer account management including invoicing, billing, managing disputes and driving customer satisfaction
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Demonstrate knowledge and experience with SAP and MS Office software
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Bachelor degree or above, engineering or business related major preferred
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Good interpersonal and presentation skills, able to work under pressure and perform as a team player
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Professional proficiency of English, including written, spoken and comprehension
Build your career with us to deliver sustainable value to the community and stakeholders.
How to Apply:
Please send your resume with expected salary, quoting the employer's reference no., to: Human Resources Department – Talent & Partnership Team, Hong Kong Aircraft Engineering Company Limited, 80 South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong OR click Apply.
Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.
All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.