Product Owner, Group Technology Products (AMR/AGV & Robotics)

Position Description

The Product Owner, Group Technology Products (AMR/AGV & Robotics) supports the Head of Technology Innovation in the development and delivery of the AI-enabled robotics solution, AMR/AGV initiatives, as well as technology consulting projects across the HAECO Group.  This role is responsible for defining and maintaining the technology initiatives roadmap, while overseeing the end-to-end lifecycle of project delivery.  Embedded within the technology product delivery team, the Product Owner collaborates closely with cross-functional stakeholders to prioritize initiatives and ensure effective execution in alignment with agreed resources, timelines, and deliverables.  The role also serves as the primary advocate for customer needs, both internal and external, ensuring that requirements are clearly understood and reflected in the project outcomes.

What You'll Do

​ Delivering business results and customer value

• Defining specific and measurable outcome and KPI’s for the AMR/AGV & AI-enabled Robotic product
• Establishing the Technology Product Delivery Team ’s vision, purpose, and measurable business/customer value KPI’s; working with Senior Leadership to align on these elements
• Developing Technology Product Delivery Team backlog of priorities, in-line with business outcome and KPIs
• Challenge end users on the requirements against the values to be delivered
• Co-create financial model on customer values proposition

Setting an overall direction and informing the Technology Product Delivery Team’s work

• Working closely with Business Analyst to understand and drive alignment on the HAECO Group Technology Initiative roadmap, strategic priorities, goals, and objectives
• Translating this understanding into a clear plan to inform the creation and prioritisation of the Technology Product Delivery Team's backlog of work
• Sharing information about the Technology Product Delivery Team’s output and priorities with other Product Owners to ensure alignment across the organization
• Using facts, data, and analysis to make hard decisions and trade-offs, especially related to resource allocation and prioritization of work within the Technology Product Delivery Team

​Serving as the voice of customer or end-user

• Representing customer needs and requirements to ensure they are well-understood and integrated into the Technology Product Delivery Team’s work
• Proactively seeking customer feedback to learn and better understand their needs and requirements
• Facilitating product demos to empower Technology Product Delivery team members with real-time feedback from customers

​Overseeing what is delivered by the Technology Product Delivery Team and by when

• Prioritizing work through a well-organized backlog of AMR/AGV & AI-enabled Robotic product, and clearly communicating what needs to be done and by when
• Defining and clearly communicating acceptance criteria for output based on business & customer needs
• Making trade-off decisions to balance product features, cost, and delivery timelines, as needed

​Supporting and enabling the Technology Product Delivery Team to get its work done

• Regularly engaging with the Technology Product Delivery Team to offer feedback on work-in-progress, clarify requirements, and answer questions
• Engage with functional teams to ensure resource availability and alignment with governance standards
• Collaborate with Group and Entity IT teams, external technology partners and key stakeholders to maintain visibility on project execution and risks
• Identify, address and remove blockers or impediments that may impact project timelines, ensuring transparency in reporting and risk mitigation

Enabling the Agile way of working

• Modelling behaviours to support the organization’s transformation to a new way of working
• Actively creating and maintaining the culture within the Technology Product Delivery Team based on the organization and Agile leadership behaviours
• Helping embed the “nervous system” of the Agile way of working (new governance practices, collaboration model, etc.) within the organization

What You'll Need

1. Functional and other Relevant Experience

• 5+ years of experience managing technology products or solutions
• Strong exposure to AMR/AGV, robotics, AI-enabled, digitalization applications with the technical concept
• Strong business or technical acumen and a deep strategic mindset
• Proven track record of delivering results and impact
• Proven experience in managing a team of technology professionals (including in-house, external, offshore resources) to run strategic Technology projects
• Entrepreneurial mindset with the ability to analyze value of projects
• Skilled in establishing Release Management processes for Continuous Delivery

2. Qualifications and other Relevant Knowledge

• Certified Scrum Master, AgilePM or PMI-ACP is a plus
• Experiences in aviation MRO industry will be a plus
• Business proficiency in spoken and written English, Cantonese, and Mandarin