Customer Support Coordinator (1 year contract)
Airport area, HK
HAECO ITM Limited is a joint venture company between HAECO (Hong Kong Aircraft Engineering Co. Ltd.) and Cathay Pacific Airways based in Hong Kong, providing aircraft component services ranging from flexible inventory pooling solutions, Power-By-The-Hour component support services and component repair management to ad-hoc loans, exchanges and world-wide AOG support. HAECO ITM consists of different functions such as Asset Management & Trading, Inventory Management, Repair Management and Value Engineering.
Position Description
Working with a team of specialists to deliver best ITM service experience to customer, with ability to handle issues including but not limited to daily route operational issue such as AOG, customer enquiry, disputes and complaints.
Aim is to maintain and improve customer satisfaction, loyalty and retention for ITM business.
What You'll Do
- Quality of customer services to customer
- ITM service level performance on assigned customers
- Customer satisfaction
What You'll Need
Job Requirements & Competencies
- Self-motivated, well-organized, analytical and results-oriented
- Proactive with positive working attitude
- Good communication and presentation skills
- Ability to communicate in clear and concise way
- Good planning, organizing and decision-making skills
- Competency in managing time, competing priorities and resources in a logical, structured and time-urgent way and ensuring deadlines committed to are achievable and metw
- Good command of English, both spoken and written
- Sound knowledge in using MS Office application e.g. Word, Excel
- Knowledge or experience in aircraft components, data analysis account management, or contract management would be an advantage
Qualification & Experience
- A recognized Degree in Supply Chain Management, Engineering or related disciplines. (A Higher diploma / degree in other disciplines but with equivalent related work experience may be considered)
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