Customer Relations Executive

HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders.

We’re looking for passionate and motivated individuals to join us in keeping Hong Kong and the world flying. Whether you’re a fresh talent looking to start a career in aviation, an experienced engineer or a professional looking to explore a new career path, you’ll find a range of rewarding opportunities throughout our different business areas. Join us today – and discover just how far you can take your career.

What You'll Do

• Act as commercial coordinator to assigned customers and ensure customer satisfaction and manage expectations.
• Assist to provide a good working environment for onsite customer representatives to achieve targeted customer satisfaction level.
• Assist Commercial Manager on managing all matters related to assigned accounts.
• Support Commercial Officer and Assistant Commercial Manager to accomplish assigned tasks.  
• Provide secretarial and administrative support to customer representatives
• Support on permits application, hotels accommodation booking, and transportation arrangements for customer representatives
• Liaise with local on-site customers as well as overseas airlines customers for their on-site work arrangements in HAECO
• Liaise with external services providers such as hotel sales agents for hotels booking
• Assist Commercial Officer in maintaining customer records, manage the customer representative office and organize all relationship building customer activities/events with internal and external stakeholders
• Daily coordination on customers’ requests and enquiries
• Daily communication and interactions with customer representatives, operations supporting department incl. Equipment Maintenance (Transport), Security and facilities department etc.
• Project management on departmental project

What You Need

1. Functional and other Relevant Experience

• Minimum of 2 years of customer service / marketing experience or business management aspects; preferably in aviation industry.
• Fresh graduate will also be considered.

2. Qualifications and other Relevant Knowledge

• Recognized diploma in any disciplines, business / management related as an advantage.
• Excellent command of English and Chinese, both spoken and written.
• Good interpersonal, communication and presentation skills.
• A good team player with good customer services skills.
• Good problem-solving skills and capable to address customers concerns.
• Analytical, results-oriented, customer focus and good priority management skills
• Customer focus and service oriented
• Proficient in preparing customer support correspondences and presentations with MS Office applications.
• Independent, well-organized and able to work under pressure with minimal supervision.

Build your career with us to deliver sustainable value to the community and stakeholders.

How to Apply:

Please send your resume with expected salary, quoting the employer's reference no., to: Human Resources Department – Talent & Partnership Team, Hong Kong Aircraft Engineering Company Limited, 80 South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong OR click Apply.

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.