Assistant Commercial Manager, Line Maintenance Overseas Customers

Position Description

Lead a team of Account Managers and Account Executives to handle all commercial activities.  
Analyse market situation and competition landscape to formulate competitive commercial proposals that align with the business objectives of business units.
Build strong customer relationships and foster long-term partnerships long term relationship.

What You'll Do

• Take lead in driving the compilation of the bid/proposal/quote package. Collaborate closely with customer and business units to finalize proposal and take lead in driving the approval from business/group where required.
• Partner with internal stakeholders to determine the entity EBIT, budgetary constraints, and other financial objectives etc. and ensure it is well communicated with the team.
• Have solid understanding on Group Policy on legal and compliance requirements.
• Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that within company policy framework and contribute information on financial and credit risk assessments.
• Identify upselling opportunities in existing working progress order/ service. Align with internal stakeholders to prepare the contract for signing with customer.
• Proactively partner with the team and internal stakeholders to evaluate, select best alternatives and actions that fulfil and optimize the program execution.
• Anticipate the areas which have potential risks of failure and proactively develops preventive approaches.
• Constantly take actions or make suggestions on opportunities for improvement. Collaborate closely with internal stakeholders to enhance program execution process and performance.
• Collaborate closely with business units to identify possible improvement areas and propose enhancement solutions. Build and sustain long-term trusting relationships with operations and production teams to ensure product/service performance at satisfaction level.
• Foresee customers requirements and proactively develops approaches to meet those needs while balance organization benefits. Engage in negotiations with both internal and external stakeholders to facilitate decision-making and resolve issues, even in the face of changing circumstances and challenges.
• Secure necessary resources for the team to ensure customer feedback and inquires are handle promptly and efficiently.
• Facilitate and support on warranty cases processing and support on relevant internal and external communications
• Builds and sustain long-term loyal customers through relationship management.

What You'll Need

• Recognized degree in any disciplines, business / management related an advantage
• Minimum of 7 years of customer relations / marketing experience, preferably in aviation industry
• Good interpersonal, communication and presentation skills 
• Strong prioritizing and organization skills to delegate and accomplish assigned tasks within required timeframe
• Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage
• A good team leader with strong leadership skills 
• Customer focus and results driven
• Production knowledge in line or base maintenance is an advantage
• Excellent command of English and Chinese, both spoken and written