Account Manager (Line Maintenance Overseas Customers)

Position Description

Act as interface between customer and HAECO business units as Account Manager. Coordinate and act as communication bridge on matters from commercial negotiations, service delivery, to balancing customer and company interests to achieve mutually beneficial solutions. Focus on routine account management activities and services delivery.

What You'll Do

• Research for market intelligence and implement sales, contract renewal plans and products campaign
• Prepare commercial proposals, materials and presentation for RFQ/RFP response and ensure product offering is in-line with customer expectation
• Communicate and perform contract negotiation with potential customers and facilitate dispute resolution; typically of medium to high complexity
• Lead and coordinate with stakeholders for services deliveries, acting as a first point of contact
• Prepare KPI and reports and present to customer and management
• Assist with budgeting and financial forecasts on managed customer accounts
• Maintain frequent connections, implement a large range of customer interfaces and establish network with external stakeholders
• Liaise and coordinate with Group Commerical for business opportunities handling and priorities.
• Represent company at trade association meeting (e.g. IATP or other trade event)
• Comply with applicable operating and internal control procedures.
• Act as account manager to assigned customers to ensure customer satisfaction and manage expectations
• Make commercial proposals to meet target profitability considering market competition
• Analyse business data and to provide recommendation to achieve desirable result
• Assist Marketing & Sales Manager on managing all matters related to assigned account
• Lead Assistant Commercial Officers to accomplish assigned tasks

What You'll Need

1.  Functional and other Relevant Experience

• Recognized degree in any disciplines, business / management related an advantage
• Minimum of 3 year of customer relations / marketing experience, preferably in aviation industry

2. Qualifications and other Relevant Knowledge

• Good interpersonal, communication and presentation skills
• Customer focus and results driven
• A good team player with exceptional customer services skills
• Collaborative and can quickly build effective relationships under a fast-paced environment
• Analytical, results-oriented, customer focus and good priority management skills
• Good problem solving and numerical skills, capable to address customers concerns
• Good knowledge of contracting process, with business acumen Proficient in preparing commercial proposal and RFQ/RFP responses
• Proficient in preparing customer support correspondences and presentations with MS Office applications
• Independent, well-organized and able to work under pressure with minimal supervision
• Excellent command of English and Chinese, both spoken and written