Account Manager, Line Maintenance Overseas Customers

Position Description

Act as interface between customer and HAECO business units as Account Manager. 
Coordinate and act as communication bridge on matters from commercial negotiations, service delivery, to balancing customer and company interests to achieve mutually beneficial solutions.  
Focus on routine account management activities and services delivery.

What You'll Do

• Research for market intelligence and implement sales, contract renewal plans and products promotional campaign
• Prepare commercial proposals, materials and presentation for RFQ/RFP response and ensure product offering is in-line with customer expectation
• Communicate and perform contract negotiation with potential customers and facilitate dispute resolution; typically of medium to high complexity
• Lead and coordinate with stakeholders for services deliveries, acting as a first point of contact for customers
• Prepare KPI and Dashboard and present to customer and management
• Assist with budgeting and financial forecasts on assigned customer accounts
• Maintain frequent connections, implement and maintain robust customer interfaces and establish network with external stakeholders
• Liaise and coordinate with Group Commercial counterparts on business opportunities handling and priorities.
• Represent company at trade association meetings (e.g. IATP or other trade event)
• Comply with applicable operating and internal control procedures.

What You'll Need

1. Functional and other Relevant Experience

• Recognized degree in any disciplines, business / management related an advantage
• Minimum of 3 year of customer relations / marketing experience, preferably in aviation industry
• Candidate with less experience will be considered as Assistant Commerical Officer

2. Qualifications and other Relevant Knowledge

• Good interpersonal, communication and presentation skills
• Customer focus and results driven 
• A good team player with exceptional customer services skills
• Collaborative and can quicky build effective relationships under a fast-paced environment
• Analytical, results-oriented, customer focus and good priority management skills
• Good problem solving and numerical skills, capable to address customers concerns
• Good knowledge of contracting process, with business acumen Proficient in preparing commercial proposal and RFQ/RFP responses
• Proficient in preparing customer support correspondences and presentations with MS Office applications
• Independent, well-organized and able to work under pressure with minimal supervision.
• Excellent command of English and Chinese, both spoken and written