Account Manager, Base Maintenance Overseas Customers

Position Description

This role supports the Assistant Commercial Manager to manage customer matters related to commercial and collaborate with Group Commercial to explore and secure new business opportunities. With a drive for results and customer focus, the Commercial Officer will strive to meet the company’s targets in commercial.

What You'll Do

• Compile bid/proposal/quote package.
• Address enquires to finalize proposal with customer and internal stakeholders and obtain business/group approval where required.
• Conduct cost calculation and suggest optimal price ranges to sales (Group Commercial) to negotiate with customer.
• Have solid understanding on Group Policy on legal and compliance requirements. Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that can meet legal and compliance requirements and carry out financial and credit risk assessments with the assistance from Finance Department and Group Legal.
• Collaborate closely with internal stakeholders to enhance program execution process and performance. 
• Evaluate and manage warranty performance.
• Collaborate closely with operations and production teams to identify barriers of communication and propose enhancement solutions. Build and sustain long-term trusting relationships with operations and production teams to ensure product/service performance at satisfaction level.
• Negotiate and achieve mutual understandings and outcomes that can balance expectations and benefits of between customers and the organization.
• Regularly monitor and evaluate customer satisfaction to look for areas of improvement.
• Act as Account Manager to ensure seamless and effective handling of customer issues. 
• Analyse data and assist management forecast on business outlook and potential upselling opportunity.
• Ensure the initial invoice and all ex-contract charges have been approved by the customer on-site representative prior to the completion of the project and to achieve departmental KPI.
• Liaise with the customer for debt collection on regular basis and to achieve departmental KPI.
• Collaborate with Group Commercial to understand customer needs, competitors’ service offerings, sales activities and market trends.
• Take part in communication between customer and internal stakeholders to meet customer satisfaction and service delivery

What You'll Need

• Recognized degree in any disciplines, business / management related is an advantage.
• Minimum of 5 years of customer relations / marketing experience, preferably in aviation industry
• Excellent interpersonal, communication and presentation skills 
• Strong prioritizing and organization skills to accomplish assigned tasks within required timeframe
• Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage
• A good team leader 
• Customer focus and results driven
• Production knowledge in line or base maintenance is an advantage
• Excellent command of English and Chinese, both spoken and written